Garston Entertainments Ltd Terms & Conditions

Effective Date: [6/5/2025]

Welcome to Garston Entertainments Ltd! We're thrilled to assist you in finding the perfect entertainment for your event.

To ensure a smooth experience, please review our Terms & Conditions below. By booking with us, you agree to these terms.

1. About Us

Garston Entertainments Ltd
Aesop Suite 2, Denzell House
Dunham Road, Bowdon
Altrincham, Cheshire WA14 4QE
Telephone: 0161 927 9281
Email: info@garston-entertainment.co.uk
Company No: 04104223
VAT Registration No: 775-5136-09

Since 1978, we've been connecting clients with exceptional live entertainment, ensuring memorable events with our friendly and professional service.

2. Our Role

We primarily operate as an Employment Agency, representing talented artistes and facilitating bookings between you (the "Client") and the Artiste. In these instances, the performance contract is directly between you and the Artiste.

Occasionally, we may act as an Employment Business, where we contract directly with you to provide the Artiste's services. If this applies to your booking, we'll clearly inform you in the booking documentation.

3. Booking Process

To book an Artiste:

1. Confirmation: We'll send you a Booking Contract detailing the event specifics.
2. Deposit: A non-refundable deposit (typically 20% + VAT of the total fee) is required to secure the booking.
3. Balance Payment: The remaining balance is due as specified in your Booking Contract.

We accept payments via:

• Cheque
• BACS
• Most major credit or debit cards

4. Cancellations

4.1 If You Need to Cancel

We understand that plans can change. Cancellation terms, including any fees, are outlined in your Booking Contract. Please review them carefully.

4.2 If the Artiste Cancels

• We'll request appropriate evidence from the Artiste (e.g., a medical certificate).
• We'll strive to offer a suitable replacement of similar quality.
• If you choose not to accept the replacement, we'll refund 50% of your deposit. The remaining 50% covers our administrative costs.

5. Client Responsibilities

• Venue Requirements:
  • Provide a safe and appropriate performance space.
  • Ensure the venue has necessary facilities, such as power supply and staging.
  • Confirm any noise restrictions or curfews with the venue.
• Performance Conditions:
  • Allow adequate time for the Artiste to set up and dismantle equipment.
  • Provide secure changing areas for the Artiste, if required.
  • Offer refreshments to the Artiste during the event, as appropriate.
• Licenses and Permissions:
  • Ensure all necessary licenses and permissions are in place for live entertainment.
  • Confirm any specific venue requirements or restrictions and communicate them to us and the Artiste in advance.

6. Liability

While we aim for perfection, we cannot be held liable for:

• Acts or omissions of the Artiste.
• Indirect losses, such as loss of enjoyment or opportunity.
• Situations beyond our control (see "Force Majeure" below).

Artistes are expected to have their own Public Liability Insurance and ensure their equipment is safe and PAT tested.

7. Copyright & Media

All promotional material, images, videos, and sound recordings provided by Artistes remain the property of the respective Artiste or copyright holder. Clients may not record, photograph, or distribute any Artiste's performance without prior written consent.

Garston Entertainments Ltd retains copyright in all website content unless otherwise stated.

8. User Obligations (Website Use)

By using our website, you agree not to:

• Misuse, hack, or interfere with our website.
• Copy or distribute any content without permission.
• Submit false or misleading booking information.
• Breach any applicable laws or regulations.

9. Complaints Procedure

1. Immediate Issues: Address them with the Artiste during the event if possible.
2. Post-Event: Contact your Entertainment Coordinator promptly after the event.
3. Formal Complaints: If unresolved, email us at info@garston-entertainment.co.uk or write to our office. We'll acknowledge receipt within 5 working days and aim to resolve the issue swiftly.

10. Replacement Artiste Procedure

1. Notification: The Artiste must inform us immediately upon knowing they cannot fulfill the engagement.
2. Verification: We will request appropriate evidence from the Artiste, such as a medical certificate or breakdown report, within 7 days.
3. Client Communication: We will notify you promptly of the situation and present potential replacement options.
4. Replacement Options: Leveraging our extensive network, we'll strive to offer a suitable replacement of similar style and quality.
5. Client Decision: If you accept the replacement, the booking proceeds with the new Artiste under the original terms. If you decline, we will refund 50% of your deposit, retaining the remaining 50% to cover administrative costs.

11. Force Majeure

Neither party is liable for failure to fulfill obligations due to events beyond their control, such as natural disasters, strikes, or government restrictions.

12. Governing Law

These Terms & Conditions are governed by the laws of England & Wales. Any disputes will be handled exclusively in the courts of England & Wales.

13. Changes to These Terms

We may update these Terms & Conditions occasionally. The latest version will always be available on our website. Your continued bookings signify acceptance of any changes.

Thank you for choosing Garston Entertainments Ltd. We're excited to help make your event truly special!